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Terms & Conditions – Duy Anh Motorbikes
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    • Terms & Conditions – Duy Anh Motorbikes

Welcome to Duy Anh Motorbikes. To ensure a safe and transparent experience for all riders exploring Vietnam, please review our rental and tour policies below.

1. Booking & Payments

  • Reservation Deposit: A 30% deposit of the total rental or tour cost is required to secure your motorcycle.
  • Full Payment: The remaining balance must be paid in full before or at the time of motorcycle handover.
  • Security Deposit: Upon handover, we require a security deposit. You may choose between:
    • Leaving your Original Passport.
    • A Cash Deposit (amount varies by bike model, e.g., $500 for XR series, higher for 800MT).
  • Payment Methods: We accept Cash (VND/USD), Bank Transfers, and major Credit Cards (VISA/MasterCard).

2. Cancellation & Refunds

We understand that plans change. Our refund policy is as follows:

  • 90+ Days Notice: 100% of the advance payment is refundable (excluding the non-refundable reservation deposit).
  • 60 – 89 Days: 75% of the total price is non-refundable.
  • 15 – 59 Days: 50% of the total price is non-refundable.
  • 0 – 14 Days: 100% of the total price is non-refundable.

3. Rider Requirements & Safety

  • Licensing: For all bikes above 50cc, you must possess a valid motorcycle license. We strongly recommend an International Driving Permit (IDP) under the 1968 Convention.
  • Competency: Riders must be confident in their ability to handle the chosen motorcycle (e.g., manual clutch for the XR or 800MT…) on the planned route.
  • Safety Gear: Helmets are compulsory by Vietnamese law for both riders and passengers. We provide high-quality helmets with every rental.
  • Guided Tours: When on a guided tour, you must ride at your own pace. Never exceed your personal capabilities to “keep up” with the group.

4. Motorcycle Usage & Maintenance

  • Daily Checks: For long-distance rentals, riders are responsible for basic daily checks (oil levels, tire pressure, and chain tension/lubrication).
  • Fuel & Oil: You must use the correct fuel (95 Octane recommended for our ADV bikes). Damage from incorrect fuel or oil is the rider’s responsibility.
  • Fault Reporting: If a warning light appears or you feel a mechanical fault, stop immediately and contact our 24/7 Support Line. Do not attempt third-party repairs without our explicit permission.
  • Theft Prevention: Always park in secured, guarded parking areas (“Gửi Xe”) and keep the ignition keys in your possession.

5. Insurance & Liability

  • Third-Party Insurance: Included in the rental price as per Vietnamese law.
  • Medical Insurance: Duy Anh Motorbikes does not provide personal medical or travel insurance. We strictly require all riders to have their own comprehensive travel insurance that covers motorcycling.
  • Damage: The rider is liable for any damage to the motorcycle or missing parts. Repairs must be made using authentic parts at authorized service centers.
  • Personal Risk: By signing the contract, the rider and passenger acknowledge that motorcycling in Vietnam involves inherent risks and agree that Duy Anh Motorbikes is not liable for personal injury, illness, or death.

Rider’s Packing Checklist

  • Essentials: IDP/License, Passport (or copy), Emergency Cash, and Zip-lock bags for documents.
  • Clothing: Light riding jacket, gloves (summer & rain), long-sleeved shirts, and sturdy boots.
  • Protection: Sunscreen, insect repellent, and a basic first-aid kit.